Shipping & Payments
You can contact SlickMod to request an order update anytime by emailing us; someone from our sales team will be happy to assist you with your order asap.
HOW SOON WILL MY ORDER SHIP?
We strive to process and accurately ship all orders within 1-2 business days. If for some reason your order will not ship right away, you will be emailed immediately with an estimated shipping date. You also have the option of cancelling your order if you prefer not to wait.
WHAT DOES "AWAITING FULFILLMENT" MEAN?
This means we have received your order and it is currently being processed. Please allow 1-2 business days before shipment.
I TYPED IN THE WRONG ADDRESS, CAN YOU CHANGE IT?
If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. SlickMod and USPS are not responsible for incorrect addresses inputted by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again.
IS IT SAFE TO USE MY CREDIT CARD?
As surprising as it may seem, the checkout process on our website is considerably safer than giving your credit card to a waiter in a restaurant. We take our customers Security and Privacy very seriously, and use the highest level of protection possible. For all transactions we use SSL encryption security utilizing advanced data encryption to protect your privacy and personal information. When you submit an order, your personal information is encrypted to prevent others from intercepting your data. All online transactions through our website are secured with industry standard SSL encryption.
DO YOU ACCEPT PAYPAL?
Yes. PayPal is accepted from customers that have verified PayPal accounts and use a verified shipping address located in the United States. We will not ship any orders to unverified PayPal addresses. We also accept VISA, MasterCard, Discover, and American Express.
Yes, we gladly accept international orders.
CAN I CANCEL MY ORDER?
If you need to cancel your order, please email us immediately. Include the following: your name, order number, phone number and reason for canceling. We can cancel any order that has not already been processed. If your order is currently being processed or has already been shipped, you must go through the return process to obtain a refund. For more information please refer to our return policy
TRACKING MY ORDER
Customer accounts are updated with tracking info the same day orders are placed or within 48hrs. To make it more convenient for our customers, our system automatically emails each customer their tracking numbers when an order ships. Customers are not required to log into the website to track the status of orders. Our goal is to keep customers updated regarding their order status at all times. Of course we're also happy to answer any order status concerns customers send us. Emails are answered by a representative within 24 hours of being sent, Monday - Friday.
When your order arrives at your shipping destination, import duties/taxes/and/or custom fees may be charged in order to clear the package from customs. SlickMod is not responsible for fees that may be charged.
We require your contact information such as:
Full Name, Address, Email address, and Telephone Number in order to properly fulfill your order.
We do not sell, trade, barter or rent your name, personal information.